Frequently Asked Questions

We recommend that you first read the page for the service that best fits your needs. Each page includes information about the process, general requirements, processing times, available options, and the steps to follow.

If, after reviewing the information, you are still unsure how to proceed, you can use the Contact Form.

Please use the Contact Form for general inquiries, especially if you're not sure which service to choose.

The Evaluation Form should be used when the department needs to review information or documents before determining whether the case qualifies, which procedure applies, or whether we can accept the application.

⚡ If you need a Certificate from the Civil Registry, a Certificate of Puerto Rican Citizenship, or an Apostille, you can place your order directly here without filling out any forms.

Before placing an order, you should read the description of the relevant service, including requirements, scope of service, processing time, available options, costs, shipping, and important notices.

For matters related to estates and notary services, you must first complete the assessment form available at the bottom of the relevant page so that we can evaluate your case.

For most of our services, the process can be handled remotely, without the client having to travel to Puerto Rico.

If you need to submit documents, identification, forms, or additional information, you will be notified in writing of what you need to provide and how to submit it.

Processing times vary depending on the service, the type of document, the relevant agency, the availability of information, and whether the process requires additional steps.

For that reason, you should check the processing time section listed on the specific page for the service or certificate you wish to request. That information serves as the applicable reference for each procedure.

Unless otherwise specified, delivery times are calculated in business days in Puerto Rico.

Saturdays, Sundays, official holidays, and government or administrative closures that affect government operations are not included.

You can check out our page on public holidays in Puerto Rico.

Documents should preferably be submitted in PDF format and should be clear, complete, and legible.

Avoid submitting photos that are dark, blurry, cropped, tilted, or incomplete. If you don't have a scanner, you can use a scanning app or visit a copy or shipping center to have them scanned properly.

When asked to submit a deed, court judgment, or other complete document, please include all pages, covers, back pages, and relevant annotations.

We prefer that documents be sent as PDF attachments within the email or form itself, rather than via external links.

Links from Google Drive, Google Photos, or other platforms may require additional permissions, expire, block access, or prevent the document from downloading properly for the file.

The shipping method depends on the option selected, the type of document, and whether the document qualifies for standard mail or express delivery.

When a document is ready to be sent, the following is typically used:

• 🇵🇷 Puerto Rico: U.S. Postal Service.
• 🇺🇸 United States: US Postal Service or FedEx.
• 🌎 International: FedEx.

Once the document has been shipped, tracking information will be provided, if available.

The processing time for the procedure is different from the postal or courier delivery time.

Some services may offer the option to receive a digital copy or PDF before the physical item is shipped. If this option is available, it will be indicated on the service page or during the ordering process.

A digital copy does not always replace the original document or certificate, especially when it is to be submitted to an agency, consulate, court, bank, or other entity.

Some certificates from the Puerto Rico Demographic Registry may not appear if the information provided is insufficient, incorrect, or incomplete, or if the record is not on file as expected with the relevant agency.

In such cases, you will be notified of the result, and we will determine the next available course of action in accordance with the service you have purchased and the applicable terms.

In Puerto Rico, the word “canceled” on an internal revenue stamp means that the stamp has already been used on that document and cannot be used again.

This does not mean that the certificate has been revoked, rejected, or invalidated. Although the term may cause confusion, it is a normal mark normal the use of the seal. The document remains valid, provided it was issued correctly by the appropriate agency.

Generally, an apostille is required when a document issued in Puerto Rico is to be submitted to another country that requires international validation. As an exception, documents from Puerto Rico do not need to be apostilled if they are to be used within the United States.

As for when to apply, apostilles do not have an expiration date of their own. However, some organizations or countries may require that the apostille have been issued recently—for example, within the last year or the last three months. To be on the safe side, you should check directly with the organization or country that will receive the document.

Yes. Generally speaking, an apostille is issued for each document. If you need to submit multiple certificates or documents abroad, each one usually requires its own apostille.

Yes. We handle certain probate matters in Puerto Rico, particularly in cases involving non-contentious proceedings where the heirs are willing to cooperate with the process.

Since each inheritance may require different steps and vary depending on the circumstances, you should start by reviewing the Inheritance section and completing the appropriate assessment form.

Depending on the situation, an inheritance may require procedures such as filing Declaration of Heirs or Inheritance Estate Form, obtaining certificates, reviewing property records, handling matters with the Land Registry, coordinating with banks, or other related steps.

Not all cases require the same procedures. Therefore, you should first assess the family situation, the available documents, and the assets included in the estate by completing the assessment form provided.

For general guidance, you may want to start by visiting our Guide to Inheritance.

Generally, our estate planning services are designed for non-contentious matters. If there are disputes among heirs, disagreements over assets, challenges to the will, legal disputes, or a lack of cooperation, the case may require litigation representation or a different process.

In such cases, we must assess the situation before confirming whether we can assist you.

We offer a variety of notary services related to Puerto Rico, including matters involving real estate, powers of attorney, affidavits (with certain exceptions), certified copies, cancellations, sales contracts, emancipations, Safe Home, and other notary documents, as applicable.

You can visit the Notary Public page to view the available options and select the appropriate service.

Many preliminary steps can be handled online, including the initial assessment, document review, draft preparation, and related communications.

However, some notarial documents may require an in-person signature, identification, an appearance before a notary, or special arrangements, depending on the type of document and the circumstances of the case. Once you complete the assessment form and we review the information provided, we will be able to guide you through the specific steps to follow.

In certain cases, we can assist with obtaining certified copies of deeds, court judgments, or other documents related to Puerto Rico.

To evaluate the request, sufficient information is usually required to identify the document, such as the names of the parties, the approximate date, the case number, the notary who authorized it, registry details, or any other available information.

Written communication helps us keep the case file organized and avoid confusion. For this reason, we recommend using the appropriate form or replying within the same email thread.

Phone calls may be available depending on the nature of the inquiry and availability, but priority support is handled in writing.

Our service model is primarily online. We do not serve walk-in customers or accept visitors without prior appointment.

In-person meetings are scheduled only in exceptional cases, if necessary—for example, for notary matters—and subject to availability.

No. Submitting a form, message, or document does not automatically mean that legal representation has been accepted or that an attorney-client relationship exists.

Acceptance of a case or service requires written confirmation and completion of the applicable steps, including payment where applicable.